Country Inn & Suites by Radisson, Pineville, LA

MASON, the desk clerk. I had to add an additional day to my reservation.The adjustment was made by phone. Mason was more than helpful in accommodating me. He was courteous, patient, helpful, and expressed genuine concern for my situation. Check-in was stress free. Customer service has become a thing of the pass. I was NOT charged additional fees!! Communication before and during stay was very good. The facility was clean and well maintained. I always stay in this area because of the convenience of the location. After a not so pleasant experience at another hotel ( I had to get dressed for a memorial service in my car because I was too early , and I used that hotel regularly) I was told if I check in 1 hour early I had to pay an additional fee) I made the decision to pay the difference and book another hotel on my return. . It was the BEST decision ever.. peaceful environment, clean, spacious room ( husband disabled), Great customer service. Thank you, Mason and staff, for making us so comfortable.

Everyone was helpful and friendly. Even the other guests were nice. There was apparently some baseball tournamt, so there were a bunch of families there. The kids were all well behaved and there were no issues.

The facility was pretty well maintained and clean. My room was cleaned and organized after my first night, which was a surprise because housekeeping usually comes after your second or third night.

The breakfast is great for the person without dietary restrictions. Awesome selection and satisfy all hungers! The seating was extremely nice and a lot of space and pleasant atmosphere. The fruit bowl serving was great with the mixture of pineapple, grapes, etc.

The location was excellent. The facility was fine and the staff was good.